Smith and Poet guarantees quality therefore provides a lifetime warranty. This warranty does not include general wearing down of metal, leather or scratches that come from owning and wearing jewellery. Each piece is quality checked prior to dispatch by the artist herself. Time and craftsmanship are part of creating handmade products. No refund is possible for a change of mind, however customer satisfaction, longevity and pleasure in owning a Smith and Poet piece is the highest of priorities so please contact Kate via her personal email kate@smithandpoet.com.au or the contact page to have a friendly chat if you have a question about the piece you have received, or if it is a well loved and worn piece needing some extra detailing again.